Friendly Publishing Ltd - Delivery and Returns Procedure

DELIVERY

We aim to cover all areas within 5 working days, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.Please note international shipments may be subject to cross-border inspections by customs authorities.

 

RETURNS & EXCHANGES PROCEDUREWe operate a no–quibble returns policy provided that products are returned completely unused. Please note we are unable to accept returns where packs of cards have been taken out of their cellophane wrap or where the product has been used. You will be liable to any charges incurred when returning the goods to packtypes.com, unless the return is as a result of an error on our side.

 

CANCELLING AN ORDER/RETURNS PROCEDURE
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our warehouse. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 14 days of your order, provided the goods you return are in the same condition that they were when delivered to you. 

 

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